Responsible Gambling at Spinsbro Casino

At Spinsbro we take safer gambling seriously. Our commitment is to help you keep play fun and controlled by providing clear information, practical tools and access to support. We encourage every player to set sensible limits, take breaks when needed and seek help if gambling starts to feel like a problem.

Player protection principles

We aim to promote responsible play and protect vulnerable customers. That means offering transparent controls where possible, training our support team to respond to concerns and providing guidance on spotting risky behaviour. We will treat requests for account limits, account closures and self-exclusion promptly and with confidentiality.

Activity-control tools

Depending on your account and where you live, the tools available may vary. These commonly include deposit limits (daily, weekly and monthly), loss limits, session time limits, temporary account breaks and full self-exclusion. Check the Responsible Gambling section in your account to see which controls apply to you, or contact support at [email protected] for help applying a limit.

Deposit and loss limits

You can limit how much you deposit and lose over set periods to keep spending under control. Limits are adjustable and may be applied immediately or after a short processing period. If you need help choosing appropriate limits, our support team can explain the options and set limits on your behalf.

Time limits and account breaks

Short breaks and session limits are useful if you want to reduce the time you spend gambling. You can set reminders, impose session time limits or request a temporary account suspension for a defined period. These measures are designed to help you step back without permanently losing access if you prefer a pause.

Self-exclusion

If you decide you need a longer break, self-exclusion prevents access to your account for a set period. To arrange self-exclusion, contact our support team or use the self-exclusion option in your account where available. We will confirm the exclusion and provide information about support services you can contact during this time.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing money to gamble, spending more time than intended, neglecting commitments or feeling distressed about gambling. If you notice these signs in yourself or someone close to you, consider reducing play, setting limits or seeking professional help.

Keeping control

Practical steps include setting deposit and time limits, scheduling regular breaks, avoiding gambling when tired or stressed and not gambling with money reserved for bills. Talk to a friend or a support adviser if you feel uncertain about your gambling.

Professional help and support organisations

If you need further support, contact recognised UK organisations such as GamCare, GambleAware or register with GAMSTOP. You can also contact the National Gambling Helpline for confidential advice. These services provide free, impartial help and can guide you through next steps.