Player Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you visit and use Spinsbro. We describe the types of data we hold, why we need it, how we keep it safe and the choices available to you about your information.
Types of data we collect
Personal data
We collect information you give us when you register or contact support, including your name, date of birth, email address, postal address, phone number and identity documents where required for verification. We also record account credentials and any correspondence you send to us.
Technical data
We collect device and connection information such as IP address, browser and operating system, device identifiers, screen resolution and general location data. We also record site activity including pages viewed, search queries, session times and error logs. Cookies and similar technologies help with these items.
Transactional data
We process payment and transaction details related to deposits, withdrawals, bets and game activity. This includes transaction amounts, dates, payment method identifiers and any fraud- or chargeback-related information. Full card numbers are not stored by us unless required for a specific payment service and then they are handled by our payment provider.
How we use your information
Your data is used to create and manage your account, verify identity and age, process payments, respond to support requests and investigate suspicious activity. We also use information to comply with legal and regulatory obligations, to prevent fraud and money laundering, and to improve and personalise our service. Marketing communications are only sent with your consent and you can opt out at any time.
Data protection and storage
We protect information using appropriate technical and organisational measures such as encryption, access controls and staff training. Data is stored securely and retained for as long as is reasonably necessary to fulfil the purposes set out here, including any legal or regulatory retention requirements. Where we transfer data to third parties or outside the UK, we put in place safeguards to protect your information.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and, where permitted, marketing. You can manage cookie preferences via our cookie centre on the site or through your browser settings. Disabling certain cookies may affect site functionality.
Your rights
You have the right to request access to the personal data we hold about you, to ask for correction of inaccuracies, to request deletion in certain circumstances, and to object to or restrict processing. Where applicable you may also request data portability and withdraw consent for direct marketing.
Access, correction and deletion
To exercise your rights, contact us at [email protected]. We will verify your identity before processing requests and aim to respond promptly. If you are unhappy with our response you may complain to the relevant data protection authority.
Information sharing and third parties
We share information with service providers who help operate the site, including payment processors, identity-check providers, fraud-prevention services and analytics partners. We may disclose data where required by law or to protect our rights. Aggregated or anonymised data may be used for reporting and analysis.
Privacy policy updates
We may update this policy from time to time. Any changes will be posted on the site with an updated effective date, and where appropriate we will notify you of material changes. Please review this page regularly to stay informed.